Frequently asked.
Answers to the things people ask before and after signing up.
How long has Callhook been running?
Since 2020 — we're the original TradingView phone-call alert service and the industry standard. Over 5 years of near-100% uptime, with only short pre-announced maintenance windows.
How reliable is the service?
99.99% uptime target, with 5+ years of track record. Phone calls still depend on carrier delivery and TradingView's webhook system, so we always recommend a secondary alert as backup — see Terms for full service reliability.
Is there a discount for new customers?
Yes. The first month is 25% off — the discount is applied automatically at checkout (promo code TURBOCALL is prefilled). After the first month you pay the standard rate, and you can cancel any time.
What happens if the phone call doesn't get through?
If your phone is unreachable — phone off, no signal, carrier outage, network block — we automatically send the alert as an SMS backup. Note: if the call actually rings and you decline it, no SMS is sent (you intentionally rejected the call). The SMS fallback covers can't-deliver cases only.
What is this service?
We run a server that generates a unique webhook URL per customer. When TradingView posts to that URL, your phone rings. Only TradingView's IP range is allowed through — other traffic is blocked.
Can I get spam?
No. The webhook URL only accepts requests from TradingView IPs — you can't even open it from your browser.
How many calls per month?
Unlimited at $7.95 below 500 calls/mo. Above that the plan auto-upgrades at $7.55 per extra 500 calls. Most users stay at 50–150 calls per month.
How many numbers can I use?
One phone number per subscription. If you need to ring a second number, buy a second subscription — each sub gets its own webhook URL and rings its own number.
Where's my phone number stored?
In our Stripe order database. Stripe handles all card data too — we never see your card details.
How do I set alerts in TradingView?
You need TradingView Essential (or higher) for webhook support. Paste your Callhook URL into the alert's webhook field.
What if I miss a call?
If your phone is unreachable (phone off, no signal, carrier block), we automatically send the alert as an SMS backup. Declined calls don't trigger an SMS — the system reads those as intentional. Rare cases where TradingView, our service, or your carrier has a disruption can still cause a miss, so we recommend pairing Callhook with a secondary alerting method. We're not liable for trading losses.
How do I cancel?
Log in to the Stripe customer portal linked from your order confirmation email and cancel any time.
How do I change my phone number or card?
Same customer portal. If the subscription was cancelled due to failed payments, contact support or re-subscribe from the Buy page.
Will calls always come from the same number?
Yes. Save it in Emergency Contacts so your phone rings through silent and sleep modes.
Which countries do you support?
You can see the full list on the Buy page when you select a country.
Still stuck?
Email support@turbocapital.net or ping us on Discord — we usually reply same day.